Shipping policy

Welcome to Arcana & Fate. We want your shopping experience to feel seamless and magical from start to finish. Below you’ll find our detailed shipping information, including delivery times, processing periods, tracking information, and more.

Processing Time

Once your order is placed, please allow 1–3 business days for order processing and packaging before shipment.
Personalized or pre-order items may require additional processing time — if so, this will be clearly stated on the product page.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected standard shipping method.

Estimated delivery times after dispatch:

Region	Estimated Transit Time
United States	5–12 business days
Canada	10–15 business days
United Kingdom & Europe	7–10 business days
Australia & New Zealand	7–15 business days
Rest of World	10–20 business days

Note: These are estimates provided by carriers and may vary due to customs, weather conditions, and seasonal demand.

Order Tracking

Once your order ships, you will receive a shipment confirmation email with a tracking number (if applicable).
It may take 24–72 hours for tracking information to update after dispatch.

If you do not receive tracking details within 5 business days, please contact us at:
📩 support@arcanafate.com

International Shipping & Customs

We offer international shipping to most countries.

Please note:

Customs policies vary by country.
Import duties, taxes, and fees are not included in our prices and may be charged upon arrival.
These fees are the buyer’s responsibility.

We recommend checking with your local customs office for details before placing an order.

Incorrect Address & Delivery Issues

Please ensure your shipping address is accurate at checkout.
Arcana & Fate is not responsible for lost or delayed shipments due to:

Incorrect or incomplete addresses
Unclaimed packages
Customs delays
Carrier disruptions

If you need to update an address, contact us within 12 hours of placing your order.

Damaged or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery with:

Your order number
Photos of the issue (if applicable)

We’re here to help resolve the situation quickly.

Pre-Order, Specialty & Limited Items

Certain products may have longer dispatch times (e.g., limited releases or pre-orders).
Estimated timelines will be shown on the product page and/or confirmation email.